Subject: Transition of Responsibilities: Your New Point of Contact at [Company Name]

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Dear [Client Name],

I hope this message finds you well. I am writing to inform you of an important change within our team at [Company Name]. As of [Effective Date], I will be taking over the responsibilities previously handled by [Former Colleague's Name]. This transition is a testament to the growth and development of our team, and I am excited about the opportunity to continue serving you with the same level of dedication and expertise.

To ensure a smooth transition, I have compiled a list of frequently asked questions to address any concerns or inquiries you may have regarding this change. Please find below the most common questions along with detailed answers:

What is the reason for this change?

The decision to transition responsibilities was made to enhance our team's efficiency and to provide you with a dedicated point of contact for all your needs. This reallocation of roles is part of our strategic planning to better serve our clients and maintain high-quality service standards.

How will this affect my current projects?

There will be no disruption to your ongoing projects. I will review all existing projects and ensure a seamless handover. You can expect the same level of commitment and attention to detail that you have come to expect from [Company Name].

Who will I be working with now?

You will be working directly with me, [Your Name], your new point of contact. I am well-versed in the details of your account and am prepared to handle all aspects of our collaboration moving forward.

What should I expect in terms of communication?

Communication will remain consistent and transparent. I will be available via email, phone, and our preferred communication channels. Regular updates and progress reports will be provided as per our usual practice.

Can I still reach out to my previous contact for any assistance?

While I will be your primary point of contact, [Former Colleague's Name] will remain available for any urgent matters or for a period of transition as needed. Please feel free to reach out to them if you have any immediate concerns.

How can I provide feedback on the transition?

Your feedback is invaluable to us. Please do not hesitate to reach out to me directly with any comments or suggestions you may have. Your satisfaction is our top priority, and we are committed to addressing any concerns promptly.

We appreciate your understanding and cooperation during this transition period. We look forward to continuing our successful partnership and to the new opportunities that lie ahead.

Thank you for your continued trust in [Company Name].

Best regards,

[Your Full Name]

[Your Position]

[Company Name]

[Contact Information]